Pensions Administrator

A Pensions Administrator is required by a leading financial services business based in Birmingham City Centre. The role has been created as a result of expansion of the Life & Pensions department. You will join the Pensions team, which administers all pension plans issued by the company.

You will provide an excellent level of customer service to customers, their representatives and financial advisers, supporting teams with enhanced product process and regulatory knowledge. Your main responsibilities will include:

  • Handling incoming communications from customers and third parties
  • Delivering excellent customer service
  • Interacting with different areas of the business
  • Developing, updating and maintaining appropriate administration procedures
  • Identifying and escalating issues appropriately
  • General administrative tasks as required including post and scanning
  • Training & coaching team members
  • Producing reports for the Regulator
  • Assisting with implementing changes
  • Identifying areas for continual improvement
  • Taking own projects through to completion

You will have significant pensions administration experience and up-to-date knowledge of pension regulation with proven technical knowledge. In addition, you will possess excellent customer service skills and a good working knowledge of MS Excel. Relevant pensions qualifications would be advantageous but are not essential as the business will support your study to gain the CII FA2 qualification if you don’t already have it.


Salary:£24000 - £27500 Per Annum + bonus + benefits


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