Pensions Administrator

A Pensions Administrator is required by a leading financial services business based in Birmingham City Centre. The vacancy has been created as a result of expansion of the Life & Pensions department. You will act as first point of contact for customers and financial advisers, responding to queries in professional and knowledgeable manner via a variety of contact methods.

Your main responsibilities will include:

  • Manage and respond to customer and 3rd party enquiries, calls and complaints and taking full responsibility for resolution of end to end process, with a clear focus on quality
  • Process all aspects of manufactured policy administration via various methods of submission : verbal, written and digitally
  • Produce concise, well written and plain English correspondence/communication in response to customers and 3rd party enquiries
  • Effectively liaise with internal teams and departments in order that customer enquiries/contact can be answered fully and right first time
  • Develop and maintain detailed knowledge of life assurance products and a full understanding of our client base
  • Set up/make payments and claims in accordance with business controls and authority levels
  • Identify and respond to complaints within regulated timescales.
  • Ensure that customer data is maintained in line with the company Data Policy in place at that time
  • Meet service standards in terms of quality and timeliness
  • Identify, develop and implement process improvements
  • Maintain procedure manuals in line with departmental, regulatory, technical changes
  • Assist in training and coaching of team members

You must have previous Financial Services administration experience, whilst any understanding of current pensions legislation and pension products would be advantageous. It would be great if you’re working towards your certificate in Life & Pensions (CF1) but this is not essential. In addition you will have excellent communication skills (both written and verbal) and excellent attention to detail. You must also have a good working knowledge of MS Excel, Word and databases.


Salary:£19000 - £23500 Per Annum + benefits


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Willow Resourcing, 2nd Floor, 3 Brindley Place, Birmingham, B1 2JB.