Pensions Technicians (x3)

Several Pensions Technicians are required by a leading financial services business as a result of expansion of the Life & Pensions department. You will join the Pensions team, which administers all pension plans issued by the company.

You will provide an excellent level of customer service to customers, their representatives and financial advisers, supporting teams with enhanced product process and regulatory knowledge. Your main responsibilities will include:

  • Handling incoming communications from customers and third parties
  • Delivering excellent customer service
  • Interacting with different areas of the business
  • Developing, updating and maintaining appropriate administration procedures
  • Identifying and escalating issues appropriately
  • General administrative tasks as required including post and scanning
  • Training & coaching team members
  • Producing reports for the Regulator
  • Assisting with implementing changes
  • Identifying areas for continual improvement
  • Taking own projects through to completion

You must have passed CII FA1 or FA2 (Life Office Administration or Pensions Administration), R04, R08 or equivalent PMI qualifcations. You will have significant pension administration experience and up-to-date knowledge of pension regulation with proven technical knowledge. In addition, you will possess excellent customer service skills and a good working knowledge of MS Excel.

Location:Birmingham

Salary:£23000 - £27500 Per Annum + bonus + benefits

Reference:414804

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