T&C Supervisor (Mortgages)

Are you a T&C specialist from the mortgage arena looking for a new challenge with a forward-thinking organisation that’s determined to put the customer at the heart of everything it does?

Or perhaps you’re an experienced mortgage QA specialist seeking to transition into a T&C role?

Either way, this could be an ideal opportunity for you. You’ll be working for a successful FinTech that has been successfully disrupting the consumer lending market for several years. And now they’re aiming to do the same in the mortgage broking arena.

And that means this could be just the start of a long and successful career for you with this genuine employer of choice.

You’ll provide hands-on advice and support to the team of Mortgage Adviser, providing formal training and being responsible for completing case observations and role plays as required. You’ll perform call monitoring assessment within the call centre, providing advice and guidance to the team.

You’ll also design a quality assurance framework under the guidance of the Head of Compliance, implementing a monitoring schedule and appropriate MI reporting and overseeing any remediation.

In addition, you’ll also be responsible for designing, implementing and rolling out the new Trainee Mortgage Advisor Academy that will be essential to support the business’ ambitious growth plans.

You’ll have worked in either a T&C or QA capacity within a mortgage environment for several years and will be fully conversant with relevant regulatory requirements. You’ll be CeMAP qualified and a CeRER qualification would also be desirable (or a willingness to study for this qualification should you be successful). You’ll have experience of performing mortgage file checks and will possess excellent communication and stakeholder management skills.


Click apply. Not got an up to date CV? Don’t worry, you can always give me (Mark) a call on 0121 274 0357 for an informal chat or email me at [email protected] We’ll pick it up from there.

Company:FinTech Mortgage Broker


Workplace: Hybrid Working

Salary:£40k - £50k + benefits


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